FAQ (Frequently Asked Questions)

Can I attend on a drop-in basis?

No. We do not offer classes on a drop-in basis.

What are my options for paying my tuition?We accept:

  • Interac
  • Visa
  • Mastercard
  • American Express
  • Paypal

Is there an additional charge for a textbook?

No. The cost of all learning materials is included in your tuition.

What is your refund policy?

Our courses are short and inexpensive. We do not offer full or partial refunds.

What kind of Spanish do you teach?

We teach Latin American Spanish. Fortunately, unlike some other languages, the differences in Spanish from country to country are not so great that they interfere with understanding.

What kind of French do you teach?

We teach International Standard French.

Although people may speak regional forms of the language in some contexts, the kind of French we teach in our core programs is typical of what is heard on most news programs on the radio and TV around the world.

We also occasionally mention distinctive features of Canadian French that will facilitate better communication in Quebec and other parts of French Canada.

We have had teachers from various parts of the French speaking world, but they all teach the same French. We do not focus on regional dialects, whether they are Canadian, European or African.

Concerning Canadian French, The Canadian Encyclopedia says, "Spoken Canadian French displays a considerable range of style and social variation. For instance, the informal speech of ordinary Canadians will differ markedly from the spoken French of announcers on the French CBC Radio and Television network. The former tends to include many of the distinctive features of Canadian French mentioned above, while the latter includes fewer such features and tends to align itself with International Standard French."

Where is your class schedule?

New classes start whenever we have 6 people at the same proficiency level who can meet at the same time and location. That means that start dates are very flexible and dynamic. We do not post a schedule, but rather, send out regular emails with lists of upcoming classes. If you'd like to be notified about upcoming classes please Contact Us.

Missing classes

  • Classes may be postponed if too many students are unable to attend. This will be done at the discretion of the teacher.
  • Skipped classes cannot be taken on another date, except if there is a prior agreement made before the current 10-week set of classes has begun.
  • A maximum of 2 classes can be postponed at the request of the student and at the discretion of Five Arrows. This arrangement must be made before your 10-week program begins.
  • If Five Arrows, or your teacher, cancels a class, it will be credited.
  • If you are going to miss a class, please contact us by phone, text, email, or through the website using the following form Absence Notification Form.